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Frequently Asked Questions

Below are some Frequently Asked Questions, hope you can find an answer to your question before submitting a support ticket!

How does it work?

Is FaucetBitcoin legit?

FaucetBitcoin is a legitimate website that pays users for doing simple tasks like claiming Faucet. We have a Trustpilot page here & FoxyRating page here for you to see the comments of the website or even give some comments yourself! There is also a payment proof page here for the recent payouts from other users.

I have just finished an offer and it hasn't paid me, why?

If you haven't been credited for doing an offer on the offer wall or a task, you should first check if you have met all the requirements in the offer. If you have met all the requirements of the offer, the offer wall will send the website a "message" and we will credit you for that. But if there is nothing shown on the balance log saying that you have finished an offer, that means the offer wall did not credit you and there is nothing we can do about it. But if the balance logs say it is pending, that means due to the security of the website, and to protect both users and us, we are locking the Gold Coins for a certain period of time to make sure your offer was valid. If the balance logs show that it is credited and it is not locked, then please submit a support ticket and we will help you out ASAP.

I have created a support ticket and there is no reply, why?

Due to timezone differences, we may have as a global website. Tickets may take up to 24 hours to respond, please rest assured. Admins will try their best to answer your ticket ASAP and help solve any problems you may encounter. Also, if you have not replied to a ticket in 24 hours, we assume that you may have found a solution or no longer require our help, and the ticket would be closed.

I have not received my withdrawal, why?

If you have not received your withdrawal yet. You should first double check if your payment information is correct, as we can not reverse any payment that has been made to the wrong address. Some payment may be too big and require additional admin approval, which will be done within 24 hours, and usually takes 1-2 hours. But if your withdrawal has taken more than 24 hours and it is unusual, please create a support ticket and we will help you out ASAP.

Why am I banned from FaucetBitcoin?

It may be that our anti-cheat system has considered you as a "cheater/bot". If you are banned, please refer to the message provided on your ban message when you try to login. If you believe that it is a false ban, please create a support ticket and an admin will personally rechecks your ban. Please note that we typically do not lift bans off user accounts once they are banned, unless there is sufficient reasoning as to why we should.